Resume
| raymond_weilacher_website_resume.pdf |
UX Designer and Researcher
Dallas, TX
Skills
Experience
User Experience Designer
Freelance
Dallas, TX
2017-Present
Application Support Specialist
Active Network, LLC
Dallas, TX
2014-Present
Graphic Designer
2012-2016
Awards
Leadership Recognition Award
Maryland Institute College of Art
2014
Prize for Fine Arts
The Austrian American Foundation
2013
Elmer Capshaw Award for Outstanding Senior in Media
University of Oklahoma Weitzenhoffer Family College of Fine Arts
2012
Education
Maryland Institute College of Art
MFA, Mount Royal Interdisciplinary Program
2012-2014
University of Oklahoma
BFA, Fine Arts: Media, specializing in Film and Video
Minor in Art History
2008-2012
Dallas, TX
Skills
- Wireframes, personas, empathy maps, workflows, task flows
- Cross-team design studio workshops
- Voice user interface (VUI) design
- Adobe Photoshop and Creative Suite
- Prefer Figma for wireframing, Invision for prototyping
- Usability testing, interviews, observations
- UX writing and editing, manuals and documentation
- JIRA, Taiga
- Public speaking and presenting
- AGILE development cycle
Experience
User Experience Designer
Freelance
Dallas, TX
2017-Present
- Coordinated product design and owned various projects in the Mobile, eCommerce, and Voice UI fields.
- Organized and conducted design studios to quickly develop roadmaps and user flows working with various stakeholders.
- Designed and executed usability tests which identified design flaws. Further testing and prototyping improved Net Promoter score of one product by 70 percentage points.
Application Support Specialist
Active Network, LLC
Dallas, TX
2014-Present
- Interviewed and observed users to identify a design pain-point for customers as well as Sales and Support teams. Won over a difficult stakeholder by presenting my findings and designing a detailed solution. My solution was implemented in a future sprint and the amount of company resources spent on the issue was eliminated.
- Led information architecture for a redesign of customer-facing online Help Center. Using empathy gained through customer interviews, I categorized and organized various help topics. The redesign resulted in 15% less opened support tickets versus the year before.
Graphic Designer
2012-2016
- Designed websites and multimedia branding for independent music and art projects.
- Presented a five minute talk to a crowd of over 400 at Ignite Baltimore 12 speakers event.
- Exhibited in the United States, Austria, and Germany. Invited to present design research at Shedhalle Tübingen Artist/Researcher residency, Tübingen, Germany.
Awards
Leadership Recognition Award
Maryland Institute College of Art
2014
Prize for Fine Arts
The Austrian American Foundation
2013
Elmer Capshaw Award for Outstanding Senior in Media
University of Oklahoma Weitzenhoffer Family College of Fine Arts
2012
Education
Maryland Institute College of Art
MFA, Mount Royal Interdisciplinary Program
2012-2014
University of Oklahoma
BFA, Fine Arts: Media, specializing in Film and Video
Minor in Art History
2008-2012